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Privacy Policy

This policy explains the account, billing, device and transcription data used to provide VoiceBass cloud dictation.

Last updated: May 1, 2026

Audio handling

VoiceBass records audio only during an active dictation session. In cloud mode, audio is sent to the VoiceBass backend for transcription and is not retained permanently by default.

Transcript handling

Generated transcript text is returned to the macOS app for insertion. Server logs and analytics must not include transcript content, clipboard content or focused-field text.

Account data

VoiceBass stores the account identity, email, plan, entitlement, credit state and active device records needed to run the service.

Billing data

Stripe processes payment methods, invoices and subscriptions. VoiceBass stores Stripe identifiers and billing status needed for entitlement checks.

Device data

The service stores device name, app version, build, OS version, active status and last-seen timestamps so users can manage their Macs.

Providers

Authentication is handled through Cognito, billing through Stripe and cloud transcription through the VoiceBass backend provider integration. Provider secrets stay server-side.

Analytics

VoiceBass records privacy-safe product funnel events such as pricing views, login starts, checkout starts, download views and support opens. Analytics payloads exclude audio, transcripts, clipboard text, raw email, access tokens, card data and payment method data.

Support and deletion

Support requests should include account context only when needed. Users can request account or device data deletion by contacting support.