Installation
DMG, Gatekeeper, notarization and first open troubleshooting.
Menu
Support
Help for install, billing and dictation.
Use this page to triage install, permission, account, billing and transcription issues without sharing transcript or audio content.
Permissions
Microphone and Accessibility setup for system-wide dictation.
Billing
Plan changes, cancellation, invoices and failed payment questions.
Diagnostics
Export app diagnostics without transcript or audio content.
FAQ.
Launch support starts with clear answers for privacy, credits and macOS behavior.
Does it work outside the browser?
Yes. VoiceBass targets normal writable fields across every macOS app and falls back to clipboard paste where direct accessibility insertion is not reliable.
Does it listen all the time?
No. Audio is captured only while an active dictation session is running. The microphone indicator on macOS confirms this — VoiceBass won't show it outside an active session.
What languages does it support?
Local mode supports English plus 8 commonly used languages. Cloud mode supports 99+ languages with automatic language detection through Whisper.
Does it work without internet?
Yes. Local mode runs whisper.cpp entirely on your Mac and needs no network. Cloud mode requires an internet connection to reach the VoiceBass API.
How is this different from Apple's built-in dictation?
VoiceBass works system-wide with a global shortcut, offers a dual local/cloud engine choice, supports 99+ languages in cloud mode, and is account-aware so credits and devices stay synced. Apple Intelligence is a great default for short utterances inside Apple's apps; VoiceBass is built for sustained, cross-app workflows.
Is there an App Store version?
Not in MVP1. VoiceBass is distributed directly as a signed and notarized macOS DMG so updates can ship without store review delay.
What happens when credits run out?
Cloud transcription stops until the next billing period or a plan change. Local mode keeps working. MVP1 does not include rollover or top-up credits.
Are recordings saved on your servers?
No. Cloud transcription stores only the metadata needed for billing — duration, model, timestamp — never the audio or transcript content.
Which Macs does it work on?
macOS 13 or later. Apple Silicon is recommended — local mode runs significantly faster on M-series chips.
Can I cancel anytime?
Yes. Paid plans are managed through the Stripe billing portal. You can cancel before day 7 of the trial to avoid the first charge.
What about a custom dictionary for technical terms?
On the roadmap. The current cloud model handles most technical vocabulary well; a user-tunable dictionary is planned for a follow-up release.
Are passwords or secure fields safe?
Yes. VoiceBass detects secure input fields through the Accessibility API and skips them — the transcript is never written into a password or OTP input.
What to include.
Support can diagnose faster from operational metadata. Do not send private transcript text or audio unless explicitly requested through a secure flow.
Support detail
macOS version and VoiceBass app version
Support detail
Whether microphone and accessibility permissions are enabled
Support detail
The account email and active device name
Support detail
The request time, error text and whether credits were charged